Program Schedule    

In an effort to extend learning opportunities to a larger community, GE Capital and Big Picture Conferences will be producing an additional event, in association with Restaurants Canada on March 2, 2016 at the Hilton Hotel .

The Canadian Restaurant Operators Summit (CROS) will focus on boosting operational knowledge, and will run at the same time as the 7th Annual Canadian Restaurant Investment Summit (CRIS) which covers investment and real estate trends. CRIS/CROS will follow the Restaurants Canada National Show with an opening reception held at the Hockey Hall of Fame followed by conference sessions on March 2nd at the Hilton Toronto Hotel

Whether you attend CRIS or CROS, prices for the events are exactly the same.  You may choose to stay in the investment or development track at CRIS, or join in on the CROS sessions designed to fine-tune your operations to reduce waste and grow profits. The choice is yours! 

                              

SUNDAY FEB 28, 2016 - TUESDAY MARCH 1, 2016

In celebration of Hospitality Week, get a free ticket to attend the Restaurants Canada National Tradeshow at the Enercare Centre, Exhibition Place. 
When you complete your registration for CRIS/CROS, select the option to receive a complimentary Tradeshow ticket and it will be mailed out to you.

TUESDAY MARCH 1, 2016
Hockey Hall of Fame | 30 Yonge St, Toronto, ON M5E 1X8
5:00 pm - 7:00 pm REGISTRATION OPENS
(Hockey Hall of Fame)
6:00 pm - 10:00 pm

OPENING RECEPTION
(Hockey Hall of Fame- A Museum and Entertainment Destination)

Join us at this networking event with the one and only Stanley Cup!  This deluxe reception, professionally catered with amazing food, will start at 6:00PM in the Esso Great Hall so you can get up close and personal with the Stanley Cup.  At 7:30PM, you can enjoy free run of the entire facility! Go one-on-one against life-size, animated versions of today's greatest goalies and shooters, including Carey Price and Sidney Crosby and explore the largest collection of hockey memorabilia in the world.

Reception ticket is sold in conjunction with the CRIS/CROS ticket and not available for separate purchase. Sorry, no exceptions.     

WEDNESDAY MARCH 2, 2016
Hilton Toronto Hotel | 145 Richmond Street West, Toronto, ON
7:00 am - 8:00 am CONFERENCE REGISTRATION & CONTINENTAL BREAKFAST 
(Toronto Ballroom Foyer)
 

8:00 am - 8:15 am

 

 

WELCOME & OPENING REMARKS 
(Toronto Ballroom)

   
Ed Khediguian | GE Capital Canada Donna Dooher | Restaurants Canada

 

MORNING PLENARY SESSIONS

8:15 am - 9:15 am
 

PLENARY #1: TOP 10 TRENDS FOR RESTAURANT BRANDS.
BEST BUSINESS-DRIVING, ACTIONABLE IDEAS TO EXECUTE OVER THE NEXT 12 MONTHS

(Toronto Ballroom)

We'll glimpse into the near future based on Robert Carter (Executive Director | The NPD Group) and Todd Jones (Managing Director, Brand Management | GE Capital)  understanding of the Canadian and US restaurant industry.
The duo will examine 10 emerging trends and high leverage activities that yes, you too can execute over the next 12 months.
The presentation will cover developments in the Canadian and U.S. Restaurant markets, opportunities and challenges to drive traffic, fast casual and segment trends success, forecasting, loyalty programs and social/digital media advances.

EXCLUSIVE OFFERING: All registered CRIS/CROS delegates will receive a complimentary copy of the Canadian Chain Restaurant Industry Review, an extensive research report commissioned by GE Capital and compiled by fsSTRATEGY and NPD Group Canada. The Report is a comprehensive analysis and factual overview of market shares, revenue trends, costs, hot (and not-so-hot) products, consumer behaviour and the overall state of chain foodservice in Canada. These findings have implications for job growth, construction activity and other factors that will impact the economic health of Canada for 2016 and for several years to come. 


If you would like to download a copy of the 2015, 2014, 2013 and 2012 Canadian Chain Restaurant Industry Review, please click here.

 

9:15 am - 10:00 am

PLENARY #2: OVERVIEW OF THE CANADIAN ECONOMY
(Toronto Ballroom)

As the Senior Economist for Restaurants Canada, Chris Elliott manages and produces a comprehensive research program that has made Restaurants Canada a leading source of information for and about Canada’s $72-billion foodservice industry. Chris tracks and analyzes key industry and economic indicators and translates them into member reports and publications. He also provides research to support Restaurants Canada’s lobbying efforts on issues that affect foodservice operators – from payroll taxes to food costs.

Chris has worked with Restaurants Canada for 17 years, has a Bachelor of Arts and Master Degree in Economics and specializes in economic modeling and forecasting.

Speaker:
Chris Elliott | Restaurants Canada

10:00 am - 10:30 am

NETWORKING COFFEE BREAK
(Toronto Ballroom Foyer)

 
MORNING BREAKOUT SESSIONS: YOUR CHOICE A1, A2, A3 or A4

10:30 am - 11:45 Am

A1: NEGOTIATING AND RE- NEGOTIATING A KILLER LEASE
(Carmichael/Jackson)

Craft a lease and a business plan with a growth strategy, learn all the tricks to guide you through the right money making decisions.  

Speaker:
Grant Kosowan | Orange National Retail Group (Prairies) Inc.

10:30 am - 11:45 am

A2: A LOOK AT LABOR
(Johnston)

Our expert panel provides an update on the Canadian labor force and discusses employee retention, promotion, minimum wages, marketing to Millennials and the foreign workers program.  

10:30 am - 11:45 am

A3: FRANCHISING SESSION: TBA
(Tom Thomson)

10:30 am - 11:45 am

A4: GAIN A COMPETITIVE EDGE WITH THE HELP OF GOOGLE
(Toronto Ballroom)

Canada is one of the most Internet-crazed nations, among the leaders in time spent online, engagement online, and viewership of online video. The proliferation of mobile devices has only accelerated this trend. As a result, media consumption and consumer behaviour have radically changed, and businesses need to adapt this new reality. For restaurants, the Internet has become an increasingly important tool in a fiercely competitive industry. It's now essential for restaurants, no matter their size or flavour, to clearly differentiate themselves, generate awareness and engagement with both new and existing customers.

Dan McPhee is a sales and marketing strategy thought leader for GOOGLE CANADA, specializing in helping organizations capture market share while improving their bottom line. Dan educates Senior Leaders on how to be competitive in an increasingly complex marketplace, helping them to define strategies and view market landscapes through new lenses in order to compete effectively in the new hyper-informed consumer environment. Combining industry knowledge with a complete understanding of today’s consumer, Dan helps transform business units into profitable market leaders that know how to win, and win the moments that matter

 

11:45 am - 1:00 pm

NETWORKING LUNCH
(Toronto Ballroom Foyer)

 
AFTERNOON PLENARY SESSION

1:00 pm - 2:00 pm

PLENARY #3: MERGER IS ON THE MENU
(Toronto Ballroom)

When Cara Operations merged with Fairfax Financials Prime Restaurants, the 130-year old company cemented its grip on Canada’s casual dining market by adding East Side Mario’s and Casey’s to an arsenal that already included nationwide chains like Swiss Chalet and Milestones.

The past few years have been tough on casual restaurants it seems the best defence has been to consolidate and conquer.  This panel looks at some of the recent mergers and the partnerships that have developed. 

Moderator:
Amanda Lang | Journalist

Speakers:
Derek Doke | FranWorks Group of Companies
Michael Glen | Laurentian Bank Securities   
Bill Gregson | Cara Operations Limited 
Sean Morrison | Diversified Royalty Corp 
Paul Rivett | Fairfax Financial Holdings

AFTERNOON BREAKOUT SESSIONS: YOUR CHOICE B1 B2, B3 or B4
2:15 pm - 3:15pm

B1: MENU LABELLING
(Tom Thomson)

Everything you need to know before JAN 2017!

2:15 pm - 3:15 pm

B2: REVENUE MANAGEMENT FOR RESTAURANTS
(Carmichael/Jackson)

Hosted by Bruce McAdams from the University of Guelph, this session explores 5 BIG ideas on managing top line revenue for restaurants.  Explore topics like; reservation cancellation fees, preferred seating charges for customers who want that special booth in the corner, managing hours of operation for profits, dynamic pricing models used in the hotel and airline industry and their application for restaurants...and tipping, how can we close the wage gap between dining room staff and kitchen staff?

2:15 pm - 3:15 pm

B3: IS THE PRICE RIGHT? 
(Johnston)

How are your food and beverage costs? Issue of profitability is a complex one, and one that a lot of operators are wrestling with at the moment. Managing costs and bringing them under tight control is exactly what the session is all about.  Speakers tackle the problem by focussing on your marketing aims, then target pricing, menu design, supply and demand issues and disease tracking of food.

Speakers:
Jeff Dover | fsSTRATEGY
Michael Von Massow | Univeristy of Guelph 

2:15 pm - 3:15 pm

B4: MOBILE INNOVATION
(Toronto Ballroom)

How do you leverage mobile and digital channels to build your brand, increase sales and improve customer engagement, experience and loyalty? 

3:15 pm - 3:45 pm

NETWORKING COFFEE BREAK
(Toronto Ballroom Foyer)

 
AFTERNOON PLENARY SESSION

3:45 pm - 4:45 pm

 

PLENARY #4: BRAND TRANSFORMATION > A DELICATE BALANCE
(Toronto Ballroom)

The need to innovate is a given but continual reinvention requires a delicate balance. On one hand, restaurants need to be proactive, vigilant, flexible and opportunistic.  On the other hand, successful brand transformations require tactical precision to lead sustainable growth.  This session explores the constant commitment to reinvention, new ways to deepen the connection to customers, pace of disruption, emerging technologies, the rise of competitors, successes, failures, setbacks, and homeruns.

Speakers:
Jean Bédard | La Cage aux Sports
Mike Cordoba | Empresario Capital Partners  
Ken Otto | Cara Operations Limited
Mo Jessa | Earls Restaurants Ltd.

4:45 pm - 5:00 pm

CLOSING REMARKS
(Toronto Ballroom)

Speaker:
Ed Khediguian | GE Capital Canada

 

 

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THE BIG PICTURE
The Canadian Chain Restaurant Industry Review is an extensive research report commissioned by GE Capital and compiled by fsSTRATEGY and the NPD Group Canada.

Download abridged versions

2012 2013 2014 2015

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